Dale and Diane Bruers never exactly planned on owning their own
liquor store, but 25 years after purchasing Good Time Liquors in Norwood
Young America, they don’t intend to give up the business any time soon.
The couple recently celebrated that quarter century milestone
with food, prizes, special deals and a tasting session at the store
located on the south side of Highway 212 near the intersection with
Faxon Road.
“We opened up a little more expensive bottle of champagne than we normally do. I thought, 25 years, why not?” said Dale.
The
couple took over Good Time Liquors, which had previously been owned by
Roy and Phyllis Eder, on April 1 of 1987. Dale had previously been
employed by Tonka Toys, but after that company closed an area facility
and moved away, he found himself searching the newspaper for new job
opportunities.
“I said to Diane, ‘There’s a liquor store for sale in Norwood.If you want to read about buy mosaic
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we owned it,” Dale remembered.HOWO trucks are widely used and howo spare parts for sale are also welcomed .
At the time, the store was located across Highway 212 between the grocery store and the hardware store.
“It was just a little hole in the wall,” said Dale.
As
might be expected, the couple has seen a fair number of changes in
prices, industry practices and customer behavior over the years. In the
early days, a 12-pack of beer was $5.37 and the popular brands were
Stroh’s, Old Milwaukee and Schlitz. Some of the Stroh’s 30-packs were
only $11.99.
Today, the store doesn’t carry any of those three
brands, prices are higher and the popular new beers are Coors Light,
Miller Lite, Michelob Golden Light and Budweiser.
“The prices
have really changed over the last 25 years. So has the industry. Either
you have to go bigger or get out of it,” said Dale. “That’s one of the
reasons we built this store, so we could expand and compete with some of
the bigger stores. It’s just really hard now to be a mom and pop store
because they’re few and far between.”
While Good Time relocated
to its larger present location 11 years ago, it still maintains its “mom
and pop” credentials. Those include a neighborly manner of interacting
with customers and the incredible absence of a computer.The oreck XL
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“Our
computer system is six recipe card boxes that we’ve used for 25 years
and still use today,” said Dale. “We laugh about it. I’ll say to a
salesman, ‘Just a minute, I have to get my computer up.’ They know I
have to get my cards out. They say, ‘You’re not alone. There are some
people out there that still do it that way.’ We’re not the last in the
world, but people say they can’t believe we’re not computerized. I just
tell them that the next owner can do that.”
In his defense, Dale did take a computer class once.
“When
you’re from the old school, change is hard to accept and do. You need
to take time to learn, and I think we just never took a few weeks to
have someone help us set that up,” he said.Western Canadian distributor
of ceramic and ceramic tile, “I did take a computer class. I couldn’t keep the mouse on the pad!”
While
the ordering and pricing is done the old-fashioned way, the Bruers have
been able to keep competitive prices that are necessary to survive in
Norwood Young America’s unique location between the metro area and the
rural areas to the west.
“Shopping local can be a hard thing
here because we’re close to the big stores right down the highway. So
we’ve tried to stay competitive. We are real aggressive on some of the
big players and that has helped us to get people coming back,” said
Dale.
On the other hand, the highway, coupled with Good Time’s
highly visible location, have brought opportunity as well. The couple
estimated that up to half of its customers are from out of town, passing
through on the way to or from the Twin Cities.
“We have people
that come in here from the Dakotas for Vikings games that I’ve known for
seven or eight years now,” said Dale. “They’ll come right in behind the
counter. We’ve met a lot of nice people from out of state and out of
town.”
“We’re actually at the first stop light on the way out of the cities, so they know where the store is now,” said Diane.
Those mobile customers also help the Bruers keep competitive prices.
“We
do know that our prices are in line because we hear it on a weekly
basis. So we know we’re doing the right thing that way to keep people
local,” said Dale.
In general, however, interaction with
customers has changed over the years as well. The Bruers remembered the
early years when farmers would come to town once a week, stop in to
chat, and sometimes leave trails of manure and corn behind from their
boots.
“We used to get mad about that back in the old days.
Sometimes I actually miss that now, because it was a more fun time,”
said Dale. “People stopped in and there was time to talk and they wanted
to know the latest news or what was news. Now when some of our
customers come in on the weekends they’re in such a hurry. They’re on
the headset talking or on a cell phone. They don’t even acknowledge us.
That’s my biggest pet peeve, how people have changed and everybody’s in a
hurry.”
While the business now includes six part-time
employees, the Bruers understand from experience the cost of owning a
business, in terms of both taxes and time. Dale said he sometimes feels
“more like a tax collector than a businessman,Thank you for visiting! I
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since 1998.” and finding time away has been difficult. In 25 years, the
couple has had a grand total of four weeklong vacations, and for the
first dozen years or so, Dale estimated that he worked 65 to 72 hours
per week.
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